Frequently Asked Questions
Orders may be placed online using our secure shopping cart, by mail or over the phone.
We do not accept P.O.'s for billing purposes. However, orders may be placed over the phone
and a check mailed to us prior to shipment. We also offer an offline ordering system that allows you to
shop online by placing desired items in the shopping cart, when you are done click "Checkout" enter your
email, name and shipping information, then click "Proceed with Checkout", you will have the option to print
and mail your order with payment.
We collect sales tax for orders that are placed by customer in the State of Ohio. The current
tax rate is 7.5%. It is the responsibility of customers outside of Ohio to determine if sales tax must be
paid in their State of Residence.
We accept Visa, MasterCard, Discover Card, American Express for immediate shipment. Other forms of
payment include: Money Orders, Personal and Business Checks, however these options require the
payment to clear prior to shipment.
In most cases, in stock orders will ship within 24 hours or by the end of the next business day.
While we stock the most popular flagpoles, some flagpoles may require special order which may delay
shipment. A customer service representative will contact you if there will be any delay in your order.
Smaller items are shipped by UPS ground, USPS Priority Mail or USPS First Class. Flagpoles, other
than telescoping, are shipped by LTL (less than a truck load) Carriers. Telescoping flagpoles ship by UPS
Yes, we can ship Next Day Air, 2nd Day Air and 3 Day select on all items except for flagpoles that must be
shipped by LTL Carriers. There is an additional charge for expedited services. Please call customer service
for more information.
Yes, we will email the tracking information on your order to you either directly or through the shipping company.
Due to limitations on the length of freight, most carriers are unable to haul freight longer than 27'. In an effort to reduce shipping costs, we offer 30' and 35' aluminum flagpoles in 2 pieces. While 1 piece flagpoles are available in these heights, there is a limited delivery area, customers outside of this area will require an additional surcharge. Please contact customer service for more information.
Yes, the carrier will require an adult signature to accept the delivery and condition of the goods. We
recommend that each item listed on the bill of laden is inspected for damage and that all items are
accounted for. Any damage or shortage MUST be noted on the BOL at the time of delivery.
If the damage is severe (ie. bent, deeply scratched, dented or crushed) refuse delivery and note the
damage to the driver. Some carriers may allow only the damaged item to be refused, others will require
the entire shipment to be refused. Please call customer service to inform them the shipment was refused
due to damage so we can go to work on a replacement.
Your flagpole was shipped in a hard fiber tube and wrapped in paper to protect it from damage during
shipping. Once the flagpole has arrived, we strongly recommend that it is removed from the shipping
tube and completely unwrapped to prevent staining that can occur if the wrappings become wet or damp.
Once the wrappings are removed the flagpole may stored outdoors. We suggest that if the shaft is be
stored outdoors, that it's elevated off the ground with one side higher than the other to allow water to run off.
The rule of thumb is the height of the flag should be 1/5th the exposed height of the flagpole.
Example: for a 20' flagpole, the flag size would be 4' x 6'. There are no rules that state a flag must be a certain
size for a given flagpole, but we advise caution when flying flags that are oversize, as failure of the flagpole
may occur causing property damage or injury.
Absolutely, you'll need an extra set of snaps to attach the second flag. Please keep in mind that a second flag
will add additional stress on the flagpole. We recommend cutting back on the flag sizes as a precaution and
removing flags in inclement weather to prevent damage.
There isn't an exact answer to this question since many factors contribute to flag wear. How long a flag is flown,
the material it's made from, the weather as well as environmental issues all play a role in how long a flag lasts.
Most customers can expect 6-12 months life from a flag that is flown 24 hours a day through all types of weather.
Keep in mind that removing your flag during inclement weather can almost double the life of a flag. One other
important thing to note is, larger flags wear faster than smaller ones, so if your not getting the life you are looking for, cutting back on the size of the flag may be an option.
In most cases, Yes. We even offer repair service, however, it is only cost effective on larger flags. There are 2 major factors that can determine if a flag can be repaired; Will it look square and has it dry rotted. Any flag where the stripes will be equal in length to the blue field or shorter, is not repairable.