shipping methods AND SERVICES:
United States Postal Service, United Parcel Service and LTL Carrier for flagpole shipments.
Priority Mail, UPS Ground, 3 Day Select*, 2nd Day Air* and Next Day Air*.
*Expedited shipping services are additional, call customer service for rate quote.
Terms of "Free Shipping" offer:
Alaska and Hawaii Customers:
Due to their excessive length and relative light weight, are shipped by LTL carriers. Our carriers responsibility ends at the driveway or, if a commercial location, the loading dock. Drivers are not responsible for the loading or unloading of freight, however, many drivers may assist upon request.
Most carriers will not call prior to delivery unless arranged in advance. Additional charges may apply, depending on carrier. We have found that most notification in advance requests are often overlooked by the carriers.
Americasflagpolesandflags.com, or our carriers, can not make any guarantees as to the time or day of delivery. Deliveries are usually made in the morning, but may arrive anytime during normal business hours. We will provide all shipping information, including, delivering terminal information upon shipping. This will enable the receiver to check on the shipment status while in transit.
Locations in remote areas may require special handling and may only be deliverable on certain days of the week.
EXCESSIVE LENGTH SURCHARGE:
Most carriers will not accept freight longer than 27-1/2' since this is the maximum length that can loaded onto a 28' "pup." This is only an issue for 30 and 35 ft. flagpoles since they are available in one piece. We have a dedicated carrier that will deliver these shafts, however a surcharge that may apply. Contact customer service for more information.
Customers Responsibilities WHEN TAKING DELIVERY OF A FLAGPOLE:
Are carriers will require an adult to be present to accept delivery. It is very important that all items are inspected for damage and that all pieces (i.e. shaft, carton and foundation tube) are accounted for. ANY DAMAGE OR MISSING PIECES MUST BE REPORTED TO THE DRIVER AND NOTED ON BILL OF LADING AT THE TIME OF DELIVERY. Americas Flagpoles and Flags, and/or it's carriers, cannot be held responsible for any damage or shortage not noted on the Bill of Lading at the time of delivery.
THERE IS NO GRACE PERIOD FOR CONCEALED DAMAGE
It is recommended that the flag pole shaft is removed from the shipping tube and inspected for concealed damage. If time does not allow for removal of flag pole shaft for inspection, then we recommend that the bill of lading is noted as having possible concealed damage.
Storage of Flag Pole Shafts
We ship our flag poles in hard fiberboard shipping tubes and we wrap the shafts with craft paper to protect the finish while in transit. Once received, the flag pole must be stored indoors and dry until it is time to set the flag pole. If you are unable to store the flag pole indoors and dry, then the flag pole must be removed from the shipping tube, completely unwrapped and elevated off the ground to prevent possible staining of the flag poles finish.
Tracking Your Order:
We are currently unable to provide automated tracking information. However, if the order has shipped you may contact our customer service department at 1-855-783-7653 and they will be able to assist you with tracking your packages.